A range of programs to meet your specific needs

Becoming an Ariba Network supplier is one of the best ways to fully participate in today's digital economy, help your customers achieve their procurement transformation goals, and drive sales.

If you ever need help with taking advantage of the features and benefits of Ariba Network or with responding to a customer's e-procurement initiative, call on SAP Ariba Supplier Services and Support. Oferecemos vários programas para ajudá-lo a obter as respostas e o conhecimento de que você necessita.



Ariba Exchange User Community

This always-on help center is your primary resource for information and guidance when you're using Ariba Network. Use it for:

  • getting fast answers with easy-to-use search
  • compartilhar as melhores práticas
  • trocar documentação detalhada
  • comparar observações e experiências
  • colaborar com especialistas e colegas

In the community's Learning Center you'll find product documentation and tutorials. Visit the Support Center to search for help with specific problems.

Download this datasheet to learn more.

 

Supplier Commerce Consultants

When you're a Platinum or Gold supplier, the Supplier Commerce Consultants team is available to help you with:

  • Best practices on topics like organizing your accounts on Ariba Network, how to find potential customers to transact with, and the benefits of electronic integration
  • How to utilize the features included in your Gold or Platinum subscription, like passes to SAP Ariba Live or leveraging your SAP Ariba Discovery Advantage membership features
  • Functional tips on how to optimize all of your account’s features such as user setup and advanced reporting tools
  • Outras perguntas e assuntos que não estejam relacionados à cobrança

If you're a Platinum or Gold supplier, you can contact the Supplier Commerce Consultants team here.



Suporte técnico para fornecedor da SAP Ariba

Ao se tornar um fornecedor Platinum, Gold ou Silver da Ariba Network, você pode receber suporte técnico que inclui:

  • Assistência com configurações de conta, formatação e validação de catálogos e integração de seus sistemas auxiliares com a Ariba Network
  • Acesso direto a engenheiros do Suporte Técnico via telefone ou formulário web
  • Suporte 24/7 garantido, para problemas técnicos de alta prioridade
  • Tempo de resposta de uma hora
  • Acesso a uma variedade de ferramentas de autoajuda on-line

Platinum, Gold, Silver, and Bronze subscriptions are applicable to all regions except Southern Africa, Brazil, and Chile. To learn more, click here.

More Information

Fulfillment on Ariba Network

Learn how Ariba Network makes fulfillment simple and smart, making it easy to anticipate and respond to customer orders and issue a clean invoice the first time, every time.

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Got questions?

Why does your customer want you to join Ariba Network? How do you get started? What kind of technology do you need? How can you connect with customers? Get answers to these questions and more.

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